Privacy Policy
Last updated: 29 September 2026AURUM ELEA, based in Plora, Messara, Crete, Greece, respects your privacy. This notice explains how personal information may be processed when you visit our website or contact us about our products and wholesale partnerships.
1. Who to contact
For questions about your personal data or to exercise your privacy rights, contact AURUM ELEA at [email protected].
2. Information we receive
Our website is an informational website and does not currently provide user accounts, checkout or an online contact form. If you choose to contact us by email or WhatsApp, we receive the details you provide, such as your name, contact information, business information and message.
Our website hosting provider may also process technical information, such as IP addresses, request details and security logs, to deliver and protect the website. We do not receive all of this information directly.
3. Why we use this information
We use messages and contact details to respond to inquiries, discuss potential business relationships and maintain related correspondence. Depending on the circumstances, the legal basis is our legitimate interest in handling inquiries or taking steps requested before entering into a contract. Where applicable, information may also be retained to comply with legal obligations.
4. Third-party services
This site is hosted using Cloudflare Pages. If you click the WhatsApp button, you leave our website and interact with WhatsApp, which processes information under its own privacy terms. If you click the email button, your chosen email provider processes your email. These providers may process information outside the European Economic Area, subject to their own arrangements and applicable safeguards.
5. Cookies and analytics
This version of our website does not intentionally set advertising or analytics cookies or include a visitor tracking script. Our hosting provider may use strictly necessary technical measures to provide security and website functionality. If we add analytics, advertising tools or other optional cookies in the future, we will update this notice and implement any required consent mechanism before using them.
6. Sharing and retention
We do not sell personal information. We share it only when needed to operate our communications or website, or when required by law. We retain business correspondence only for as long as reasonably necessary for the inquiry or business relationship and any applicable legal obligations, then delete or securely archive it as appropriate.
7. Your rights
Where the EU General Data Protection Regulation applies, you may have the right to request access, correction, deletion, restriction, portability or to object to certain processing. You may contact us at the email above. You also have the right to lodge a complaint with a competent data protection authority, including the Hellenic Data Protection Authority in Greece.
8. Changes
We may update this policy if our website features or processing practices change. The updated date will appear at the top of this page.